DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (2024)

SALES VISIT - USED

I am also surprised by any positive ratings. I coordinated a price with a sales person and double checked that we the dealership was in agreement on the price. I told him that I was driving over I coordinated a price with a sales person and double checked that we the dealership was in agreement on the price. I told him that I was driving over 100 miles to the dealership and did not want to do that unless the price is settled - I was assured that it was. I got 20 miles away, received a call that they now wanted $500 more than the agreed on price. I said no, turned around and drove the 100 miles back home. This is sorry, deceitful, bait and switch that is what gives car dealers a bad name. I will never do business with this dealership and any of its partners - I don't trust anything they say. More

SALES VISIT - USED

I'm pretty surprised at all of these positive reviews of VW of Murfreesboro. My Jetta lease is up in a month and a half and I wasn't able to obtain the payoff quote online, so I visited VW of Murfreesboro t VW of Murfreesboro. My Jetta lease is up in a month and a half and I wasn't able to obtain the payoff quote online, so I visited VW of Murfreesboro to get the payoff quote and to also look at a Tiguan. My plan was to just get numbers for the Tiguan using my lease as a "trade-in" and to also get numbers for just buying out my lease. I was informed they wanted to "look" at my credit. After I double checked with Meayesha that it was NOT going to be a hard inquiry on my credit, I was surprised to get not only one, but two notifications from Credit Karma that there had been two hard inquiries on my credit report. This would have been fine if I had consented to my credit being pulled, but I hadn't. At this point, I just wanted my lease payoff quote since they had sold the one Tiguan I was actually interested in. Only showing me a worksheet of the Tiguan, the manager (don't remember his name) wrote down a number, interest rate, and loan term on a random sheet of paper and told me it was the payoff quote for my Jetta. This number they quoted me happened to be ~$3,000 more than my payoff should be as stated in my lease contract. They also wouldn't provide me a detailed breakdown of this payoff quote. After calling VW Credit, I was finally able to obtain my real payoff quote. Surprise! My quote directly from Volkswagen was $3,006 less than what VW of Murfreesboro quoted me. The best part is when Meayesha called me to ask what I still thought of the numbers. I let her know exactly what VW Credit quoted me and said I would be purchasing my lease out. She tried to tell me I would still need to go into the dealership to fill out all of the paperwork. I let her know this is not true and in fact all I need to do is mail in my forms along with the check. As I was thanking her for letting me know I could contact her if I needed anything else, she hung up on me. Or, perhaps we were disconnected. If you value your time and money, I would suggest not coming here, especially if your lease is ending and you're looking at either buying it out or getting into a new Volkswagen. However, if you care more about your monthly payments versus your total purchase price, this might be the dealership for you :) More

SALES VISIT - NEW

Meayesha was excellent to work with! She sold us our Dream car and made the whole process smooth! I would definitely buy from her again! She sold us our Dream car and made the whole process smooth! I would definitely buy from her again! More

SALES VISIT - USED

Meayesha at Volkswagen of Murfreesboro was absolutely awesome and she treated me like I was family. She really went above and beyond helping me during the purchase of my new vehicle and the vehicle I tra awesome and she treated me like I was family. She really went above and beyond helping me during the purchase of my new vehicle and the vehicle I traded in. If anyone is looking for a new or used vehicle please go to Volkswagen of Murfreesboro and ask for Meayesha because I would recommend her to anyone. Thank you so very much Meayesha I’m really happy with my vehicle purchase!! More

SALES VISIT - USED

Ricky was very helpful and had me on my way very quickly with the car I wanted! Very patient and understanding of what I wanted. with the car I wanted! Very patient and understanding of what I wanted. More

SALES VISIT - NEW

Purchased a new Jetta on Saturday. Rigell Gonzales was very nice and professional. There was a little misunderstanding due to the fact that l have not purchased a new car in a while. F Rigell Gonzales was very nice and professional. There was a little misunderstanding due to the fact that l have not purchased a new car in a while. Found out that CD player’s are obsolete now. And as he was trying to set up Sirius XM that feature was not installed on this car even though it was offering the service free for three months. Initially l was a little upset realizing this after the purchase. Life is a learning experience. I would do business with him again. I would ask more questions. He was a very nice guy to work with 😊 More

SALES VISIT - USED

Sales Consultant Dacordius Sutton was very pleasant and helpful. He listened to what we wanted and kept it within our budget. I was very happy with the vehicle he found for us and we left with our used 2 helpful. He listened to what we wanted and kept it within our budget. I was very happy with the vehicle he found for us and we left with our used 2021 Hyundai Venue, 1 owner and low mileage. Very pleased customers. More

Apr 25, 2022 -

SALES VISIT - NEW

A fast video response from Shane, a partial negotiation on the phone with Stewart and a test drive with James in all under two hours including the paperwork. We were very impressed that as we had no trade on the phone with Stewart and a test drive with James in all under two hours including the paperwork. We were very impressed that as we had no trade in, the budget we discussed on phone was kept when we arrived to purchase the Taos.Thank you Stewart, James and Shane for keeping your word.Sunny Brower More

SALES VISIT - USED

Being a Music Manger and a Business owner and i have delt with a lot of dealerships over the years and this one here is by far awesome. the they put in more effort than anyplace we have been do and they also with a lot of dealerships over the years and this one here is by far awesome. the they put in more effort than anyplace we have been do and they also treated us like we was neighbors and more like family even though we lived an hour away, they do go above and beyond, so from myself Rob and Samantha Kate thank you guys More

SALES VISIT - NEW

If you are looking for a professional, friendly, and welcoming team that has great customer service & patience .... look no further and check out Murfreesboro VW dealorship! Arnaldo, Stuart, & Vincent w welcoming team that has great customer service & patience .... look no further and check out Murfreesboro VW dealorship! Arnaldo, Stuart, & Vincent were very understanding of my needs, asked great questions to make sure I would be happy with my decisions, & were very knowledgable about the cars' features. The dealorship was very clean. Just as important, everyone I saw & came in to contact with really seemed to love their jobs - it was refreshing! We would definately buy another car from this place! More